Question 1

Will I be charged during the free trial?

Accepted Answer

No, you won't be charged during the free trial period. Your subscription will begin at the end of the trial unless you cancel before it expires. You can cancel anytime through your device's subscription settings.

Question 2

How do I restore my purchase on a new device?

Accepted Answer

Go to Settings and select "Restore Purchases". Make sure you're signed in with the same Apple ID or Google account that was used for the original purchase. Your subscription will be restored automatically.

Question 3

How do I cancel my subscription?

Accepted Answer

You can manage or cancel your subscription through your device's subscription settings. On iOS, go to device Settings, then your name, then Subscriptions. On Android, open Google Play Store, then Menu, then Subscriptions.

Question 4

How do I switch between subscription plans?

Accepted Answer

To change your subscription plan (e.g., from monthly to yearly or vice versa): On iOS, go to device Settings, then your name, then Subscriptions, then CraftNote, and select a different plan. On Android, open Google Play Store, then Menu, then Subscriptions, then CraftNote, and choose a new plan. The new plan will take effect at the end of your current billing period. You won't be double-charged during the transition.

Question 5

Do you offer a family plan?

Accepted Answer

We don't offer a family plan yet, but we'd love to hear your interest! If this is something you'd like to see, please let us know through our support page. In the meantime, you can use CraftNote on multiple devices with the same account. Sign in with the same Google, Apple, or Email login on all your devices, and your notes, recordings, and AI-generated content will sync automatically.

Question 6

How do I request a refund?

Accepted Answer

Refunds are handled by the store where you subscribed. For App Store or Google Play subscriptions, contact Apple or Google support directly through their refund request process. If you need help or subscribed through our website, reach out to our support team.

Question 7

How do I get invoices for my subscription?

Accepted Answer

Subscription invoices are managed by Apple (App Store) or Google (Play Store), depending on your platform. You can find your purchase receipts and invoices in your Apple ID or Google Play account under purchase history.

Question 8

What is the Fair Use Policy for unlimited features?

Accepted Answer

Features provided on an "Unlimited" or free basis are subject to fair and reasonable use. If we reasonably determine that you have made unfair or unreasonable use of the Service, or used it in a manner that creates an excess burden on the Service, we may limit, restrict, or suspend access upon providing prior notice, until you agree to correct your usage or upgrade your Subscription.

Billing & Subscriptions